Keep the customers
you fought for.
Acquiring a customer costs 5x more than keeping one. We build loyalty programs, retention automations and VIP experiences that turn one-time buyers into repeat customers.
How we work
Everything you need,
nothing you don't.
Loyalty program design
Points systems, VIP tiers, referral programs, cashback — we design the loyalty mechanic that fits your business model and motivates your customers to come back and spend more.
Post-purchase automation
Thank-you sequences, review requests, replenishment reminders, cross-sell flows — automated touchpoints that build relationship and drive repeat purchases without manual effort.
Churn prediction & win-back
We identify at-risk customers before they leave using RFM analysis and behavioral signals, then deploy targeted win-back campaigns that recover 15–25% of churning customers.
NPS & satisfaction tracking
Automated NPS surveys, customer satisfaction tracking, verbatim analysis — we measure loyalty health and flag issues before they become churn spikes.
Pricing
Transparent. No surprises.
Retention Audit
One-time · delivered in 5 days
- Customer lifecycle analysis
- Churn rate & LTV calculation
- RFM segmentation of your base
- Loyalty mechanic recommendations
- 30-day retention action plan
- Platform tool recommendation
Loyalty Program Setup
One-time · full program launch
- Loyalty mechanic design
- Points / tiers / rewards configuration
- Referral program setup
- Post-purchase email flows
- Customer portal setup
- Launch campaign
Retention Retainer
No commitment · ongoing retention management
- Monthly churn analysis
- Win-back campaign management
- Loyalty program optimization
- NPS tracking & reporting
- Segment-based campaigns
- Monthly retention report
FAQ
Common questions
Let's talk
Ready to grow
your business?
Book a free 30-minute strategy call. We'll review your current situation and give you a clear action plan — no sales pitch.
Book free strategy call